Before You Call...
Oftentimes, a difference of opinion or misunderstanding can be resolved by simply taking the time to talk and listen.
Below are some basic steps in trying to resolve an issue before you call the Office of Disability Services Ombudsman:
Be Prepared: Have relevant information available before you call the agency or program. A short telephone call may save hours of time and effort.
Be Pleasant: Treat other as you would like to be treated. Getting angry or rude will not resolve the problem and may confuse the real issues.
Keep Records: Take notes, ask for names and titles of those you speak with and keep all correspondence.
Ask Questions: Ask why the agency or program did what they did. Ask for the relevant rules, policies, or laws.
Read Everything Sent To You: Many agency decisions may be appealed but there are deadlines and procedures to follow.
If you have followed these suggestions and are unable to resolve your problem, please give us a call at 1 (866) 424-7577, we may be able to assist you.